Terms of sale

Seller: Mariposa Negra SL · CIF B05322029 · Plaza de les Olles 4, 08003 Barcelona (España) · hola@mariposanegrabar.com. Prices include VAT. Payments are processed securely on our bank’s payment gateway (virtual POS). You’ll receive your confirmation by email. If you need an invoice, write to us with your billing details.

1. Shipping

• Pickup at Mariposa Negra: FREE. We’ll email you when it’s ready; just show your confirmation email.
• Home delivery Monday to Friday (working days), national and international. Rates from: Spain €7 (Canary Islands, Ceuta and Melilla from €8), Portugal €8, European Union €20, United Kingdom €25, USA €37. The final cost may vary with weight and size; if so, we’ll contact you before shipping.

2. Delivery times

These depend on stock: each piece is handmade with production times that cannot be shortened; delays do not entitle you to cancellation or compensation. Non-customised pieces in stock: Spain 7 working days, Europe and UK 16, USA 22. Customised: Spain 22 working days; Europe, UK and USA 30. In-stock orders are prepared within 3 working days. No dispatches on weekends or public holidays.

An order is deemed delivered when the carrier hands it over and the customer signs for it; please check the goods and note any issues on the delivery note. For international and Canary Islands shipments, customs duties and taxes are paid by the customer.

3. Returns & cancellations

Our pieces are handmade and customised, so returns are not accepted. If there is any problem with your product, email hola@mariposanegrabar.com. Cancelling before dispatch is free; once shipped, orders cannot be cancelled unless defective.

4. Experiences, bookings & gifts

Masterclasses, pairings, tastings and Paint your Ceramic are leisure services on a specific date: payments are non-refundable, but you can change the date with 2 days’ notice. Specific conditions appear on each experience. Gift cards are valid for one year, must be used in a single visit and are non-refundable.

5. Age

Experiences with alcohol are for over-18s only. Alcohol-free alternatives are available.